Refund policy
The Closing Guarantee
Wear it to your next meeting. If it doesn't feel right within 30 days of delivery, send it back for a full refund or an exchange. Worn is fine.
What's covered
- Boxes and single ties bought from Haus & Hue.
- Returns within 30 days of delivery
- Gently worn ties. Please send them back in reasonable condition.
- For boxes, please return all three ties and the box together.
One claim per customer
The Closing Guarantee can be used once per customer. After that, our standard faulty-item policy applies.
How to return
Email hello@haushue.com.au with your order number. We'll reply with return instructions. Return postage is paid by the customer. Once we receive your return, refunds are processed to your original payment method within 5 business days.
Mystery Tie subscriptions
Subscription ties aren't covered by change-of-mind returns. See our Subscription Policy for how to skip, pause or cancel.
Faulty or damaged items
If anything arrives faulty or damaged, email us within 14 days and we'll replace or refund it. Nothing in this policy limits your rights under Australian Consumer Law.